Organizational Behavior and Theory

Compiled by Dr. A. David Mangelsdorff. Copyright © 1998-2013, A. David Mangelsdorff. All Rights Reserved.
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Course Goal

Emphasis is on integrating theory and concepts from the behavioral and social sciences as a basis for understanding human behavior within organizations. Factors which influence the structure, design, operation, and performance of individuals in complex organizations will be explored. Students will demonstrate an understanding of basic organizational behavior and theory.

Course Objectives

- To gain an appreciation of individual, group, and organizational behavior within complex organizations.
- To gain insight into individual strengths and interpersonal dynamics.
- To become familiar with major theoretical and research traditions associated with organizational behavior and organizational theory.
- To become familiar with theoretical concepts related to motivating personnel and effective leadership as a basis for developing a philosophy of management and leadership.
- To become familiar with skills needed to work as a health care executive.

Texts and Resources

Mangelsdorff, A.D. (2006). Psychology in the Service of National Security. Washington, DC: American Psychological Association.
Robbins, S.P., & Judge, T.A. (2013). Organizational Behavior (15th Edition). Upper Saddle River, NJ: Pearson/Prentice Hall.

Evolution of Organizational and Management Theories

  • Organizational and Management Theories: An Historical Timeline
  • Organizational Behavior Resources
  • Organizational Behavior
  • Development of Management Thought

    Individual Behavior and Dynamics

  • Organizational Theory
  • Individual Performance
  • Personality Tests
  • Motivation Theories
  • Reinforcement and Rewards
  • Generational Values

    Group Behavior and Dynamics

  • Organizational Change Strategies
  • Group Dynamics
  • Work Teams
  • Communication
  • Conflict, Negotiation, and Intergroup Behavior
  • Leveraging Power and Politics
  • Leadership
  • Leadership Theories

    Organizational Behavior and Dynamics

  • Organizational Structures
  • Organizational Design
  • Organizational Design
  • Human Resources Management
  • Organizational Decision Making
  • Organizational Communication

    Resources

  • APA Citation Style
  • Center for Creative Leadership
  • Downsizing
  • Distance Education Clearinghouse
  • Naval Postgraduate School Executive Management Education
  • American Productivity & Quality Center
  • American Society for Quality
  • The Benchmarking Exchange
  • Best Manufacturing Practices - Navy
  • Continuous Quality Improvement web pages
  • Foundation for Informed Medical Decision Making
  • Group Health Association of America
  • Healthcare Quality Assessment
  • National Association for Health Care Quality
  • National Committee for Quality Assurance (NCQA)
  • NCQA Health Plan Employer Data and Information Set [HEDIS]

    Extended References

  • Government Executive
  • U.S. Medicine
  • National Military Strategy
  • Homeland Defense Journal
  • Readiness
  • Positive Psychology Center
  • Mental Health Consequences of Recent Disasters: From Oklahoma City to Katrina
  • Disaster Preparedness and Response
  • Mentalvalor.com

    Selected Bibliography

    Archer, J. and Gruenberg, E.M. (1982). The chronically mentally disabled and "deinstitutionalization." Annual Review of Public Health, 3: 445-68.

    Baker, D.B. (1985). The study of stress at work. Annual Review of Public Health, 6: 367-81.

    Bond, M.H. and Smith, P.B. (1996). Cross-cultural social and organizational psychology. Annual Review of Psychology, 47: 205-35.

    Breunle, P.C., Mangelsdorff, A.D., & James, J.J. (1982). Long-range planning system (LRPS): The medical environment in the year 2000. (Report No. 82-001). Fort Sam Houston, TX: U.S. Army Health Care Studies Division. (DTIC:AD B098015)

    Fielding, J.E. (1983). Lessons from health care regulation. Annual Review of Public Health, 4: 91-130.

    Fielding, J.E., & Piserchia, P.V. (1989). Frequency of worksite health promotion activities. American Journal of Public Health, 79 (1), 16-20.

    Gal, R., & Mangelsdorff, A.D. (Eds.) (1991). Handbook of Military Psychology. London: John Wiley Ltd.

    Gebhardt, D.L., & Crump, C.E. (1990). Employee fitness and wellness programs in the workplace. American Psychologist, 45 (2), 262-272.

    Gilbert, L.A., & Mangelsdorff, A.D. (1979). Influence of perceptions of personal control on reactions to stressful events. Journal of Counseling Psychology, 26 (6), 473-480.

    Greenblatt, M. and Norman, M. (1983). Deinstitutionalization: health consequences for the mentally ill. Annual Review of Public Health, 4: 131-54.

    Guzzo, R.A. and Dickson, M.W. (1996). Teams in organizations: Recent research on performance and effectiveness. Annual Review of Psychology, 47: 307-38.

    Ivancevich, J.M., Matteson, M.T., Freedman, S.M., & Phillips, J.S. (1990). Worksite stress management interventions. American Psychologist, 45 (2), 252-261.

    Johns, L.A., Koneck, A., & Mangelsdorff, A.D. (1978). Army nurse clinician satisfaction and retention. (Report No. 78-008). Fort Sam Houston, TX: U.S. Army Health Care Studies Division. (DTIC: AD A067592)

    King, J.M., O'Brien, D.E., & Mangelsdorff, A.D. (1988). Fitness programs and the mid-career medical soldier. Military Medicine, 153(3), 114-117.

    Kroenke, K., Wood, D.R., Powell, J.B., & Mangelsdorff, A.D. (1987). Fatigue in primary care: a prospective cohort study. Clinical Research, 1987, 35 (3). 747A.

    Kroenke, K., & Mangelsdorff, A.D. (1988). Common symptoms in ambulatory care. Clinical Research, 36(3) 744A.

    Kroenke, K., Wood, D. R., Mangelsdorff, A.D., Meier, N.J., & Powell, J.B., (1988). Chronic fatigue in primary care: Prevalence, patient characteristics, and outcome. Journal of American Medical Association,260 (7), 929-934.

    Kroenke, K., & Mangelsdorff, A.D. (1989). Common symptoms in ambulatory care: Incidence, evaluation, therapy and outcome. American Journal of Medicine, 86 (3), 262-266.

    Kroenke, K., Arington, M.E., & Mangelsdorff, A.D. (1990). The prevalence of symptoms in medical outpatients and adequacy of therapy. Archives of Internal Medicine, 150, 1685-1689.

    Mangelsdorff, A.D. (1976). Dental therapy assistant: expectations, preferences, and reality (HCSD Report No. 76-002R). Fort Sam Houston, TX: U.S. Army Health Care Studies Division. (DTIC:ADA035405)

    Mangelsdorff, A.D. (1976). Feedback effects on performance of Army trained dental therapy assistants. Journal of Dental Research, 55, B280.

    Mangelsdorff, A.D. & Hubbart, J.A. (1976). Army physician's attitudes toward military medicine. Military Medicine, 141(11), 784-789.

    Mangelsdorff, A.D. (1977). Effects of feedback on performance of Army-trained expanded duty dental auxiliaries. American Journal of Public Health, 67, 674-675.

    Mangelsdorff, A.D. (1978). Physician's assistants attitudes and performance. (Report No. 78-005). Fort Sam Houston, TX: U.S. Army Health Care Studies Division. (DTIC:AD A061315)

    Mangelsdorff, A.D. (1978). Psychologist retention factors. (Report No. 78-001). Fort Sam Houston, TX: U.S. Army Health Care Studies Division. (DTIC:AD A059374)

    Mangelsdorff, A.D. (1978). Why do some Army psychologists leave the service? Proceedings, Sixth Symposium: Psychology in the DOD. Colorado Springs, CO: United States Air Force Academy, 251-254.

    Mangelsdorff, A.D., & Brusch, W.A. (1978). Locus of control as a predictor of dental care requirements. Journal of Preventive Dentistry, 5 (5), 29-30.

    Mangelsdorff, A.D. (1979, March ). Army physician's assistants' attitudes, expectations, and satisfaction. Society of Army Physicians' Assistants Newsletter, 23-32.

    Mangelsdorff, A.D. (1979). A comparison of perceptions of Army physician's assistants by physicians, commanders, and physician's assistants. European Physician Assistants Bulletin, Number 2, 12-22.

    Mangelsdorff, A.D. (1979). Patient satisfaction questionnaire. Medical Care, 17, 86-90.

    Mangelsdorff, A.D. (1979). Perceived needs for military medical training for incoming physicians. Army physicians' information: What you need to know but didn't know who to ask. (Report No. 79-002). Fort Sam Houston, TX: U.S. Army Health Care Studies Division. (DTIC:AD A071610)

    Mangelsdorff, A.D., Lamson, T.L., & Rosenberg, D.M. (1979). Military occupational health surveillance program. (Report No. 79-003). Fort Sam Houston, TX: U.S. Army Health Care Studies Division. (DTIC:AD A079173)

    Mangelsdorff, A.D., & Gilbert, L.A. (1980). Analyses of the Levenson locus of control scales for sex differences. JSAS Catalog of Selected Documents in Psychology, 81.

    Mangelsdorff, A.D., Hubbart, J.A., & Armstrong, T.S. (1980). Prediction of staffing in selected Army medical treatment facilities. Military Medicine, 145 (3), 204-205.

    Mangelsdorff, A.D. (1981). Flexitime in an Army medical center. (Report No. 81-002). Fort Sam Houston, TX: U.S. Army Health Care Studies Division. (DTIC:AD A107470)

    Mangelsdorff, A.D. (1981). Optimum operating hours for ambulatory clinics: a pilot study. (Report No. 81-001). Fort Sam Houston, TX: U.S. Army Health Care Studies Division. (DTIC:AD A106817)

    Mangelsdorff, A.D., Gilbert, P.M., Schlie, J.A., & Troutman, C.T. (1981). Organizational effectiveness and patient care quality study (Report No. 81-008). Fort Sam Houston, TX: U.S. Army Health Care Studies Division. (DTIC:AD A105755)

    Mangelsdorff, A.D., Lamson, T.H., Rosenberg, D.M., Huebner, M.F., & James, J.J. (1981). Military occupational health surveillance program. Military Medicine, 146 (12), 853-855.

    Mangelsdorff, A.D. (1982). Effects of feedback and level-of-experience on job satisfaction of Army-trained expanded duty dental auxiliaries. Medical Bulletin of U.S. Army Europe, 5-9.

    Mangelsdorff, A.D. (1983). Army physician's assistants' attitudes, expectations, and satisfaction. Psychology, 20, 1-8.

    Mangelsdorff, A.D. (1983). Army physician's information: What you need to know but didn't know who to ask. Medical Bulletin U.S. Army Europe, 41 (6), 24-27.

    Mangelsdorff, A.D. (1983). Flexitime in an Army medical center. Journal of Health and Human Resources Administration, 98 (3), 92-99.

    Mangelsdorff, A.D. (1984). Issues affecting Army psychologists' decision to remain in the service: a follow-up study. Professional Psychology, 15(4), 544-552.

    Mangelsdorff, A.D. (1985). A comparison of perceptions of Army physician's assistants by physicians, commanders, and physician's assistants. Medical Bulletin U.S. Army Europe, 42 (4), 20-22.

    Mangelsdorff, A.D. (1985). Lessons learned and forgotten: the need for prevention and mental health interventions in disaster preparedness. Journal of Community Psychology, 13, 239-257.

    Mangelsdorff, A.D. (1985, Sep). What factors affect the decision to remain in the military or leave? The Forum, 4-5.

    Mangelsdorff, A.D. (1988, June). Occupational distress. In Proceedings, 1988 AMEDD Clinical Psychology Short Course (p. 155-158). Seattle, WA. (DTIC:AD A227854).

    Mangelsdorff, A.D. (1988, April). Who is at risk? Health care providers are potential casualties too. Proceedings, Eleventh Psychology in the DoD (p. 117-119). Colorado Springs, CO: U.S. Air Force Academy. (DTIC:AD A198723).

    Mangelsdorff, A.D. (1989). A cross validation study of factors affecting military psychologists' decisions to remain in service: The 1984 active duty psychologists survey. Military Psychology, 1 (4), 241-251.

    Mangelsdorff, A.D. (1990, July). Patient Satisfaction Survey, 1989-1990. (Consultation Report No. 90-003). Fort Sam Houston, TX: U.S. Army Health Care Studies and Clinical Investigation Activity. (DTIC:AD A230658).

    Mangelsdorff, A.D., & Gal, R. (1991). Overview of Military Psychology. In R. Gal & A.D. Mangelsdorff (Eds.) Handbook of Military Psychology. (p. xxv-xxi). London: John Wiley, Ltd.

    Mangelsdorff, A.D. (1991, Aug). Patient satisfaction survey, 1990-1991. (Consultation Report No. CR91-010). Fort Sam Houston, TX: U.S. Army Health Care Studies & Clinical Investigation Activity. (DTIC:AD A264108).

    Mangelsdorff, A.D., Twist, P., Zucker, K., Ware, J., & George, J. (1992, Sep). Patient satisfaction survey, 1991-1992. (Consultation Report No. CR92-005). Fort Sam Houston, TX: U.S. Army Health Care Studies & Clinical Investigation Activity. (DTIC:AD A264999 and A264926).

    Mangelsdorff, A.D. (1992). Developing workplace stress management supports: NATO psychological support research programs. Proceedings, APA/NIOSH conference on stress in the 90's: A changing workforce in a changing workplace.

    Mangelsdorff, A.D. (Ed.). (1993). Report by Research Study Group 22 on Psychological Support for Military Personnel, Volume II. Self Help and Buddy Aid. North Atlantic Treaty Organization Council.

    Mangelsdorff, A.D. (Ed.). (1993). Report by Research Study Group 22 on Psychological Support for Military Personnel, Volume III. Military Leadership and Leader Interventions. North Atlantic Treaty Organization Council.

    Mangelsdorff, A.D. (1994). Patient attitudes and utilization patterns in Army medical treatment facilities. Military Medicine, 159 (11), 686-90.

    Mangelsdorff, A.D., & Finstuen, K. (2003). Patient satisfaction in military medicine: Status and an empirical test of a model. Military Medicine, 168(9), 744-49.

    Mangelsdorff, A.D., Finstuen, K., Larsen, S.D., & Weinberg, E.J. (2005). Patient satisfaction in military medicine: Model refinement and assessment of Department of Defense effects. Military Medicine, 170(4), 309-14.

    Mangelsdorff, A.D., Rogers, J.R., Zucker, K.W., Thieschafer, C.L., Hagen, J.P., and Finstuen, K. (1997). Vision 21 Delphi Panel: Senior Army Medical Service Corps officers' vision of behaviors for success of future Medical Service Corps officers. Military Medicine, 162: 450-53.

    Mechanic, D. (1991). Recent developments in mental health: Perspectives and services. Annual Review of Public Health, 12: 1-15.

    Mowday, R.T., & Sutton, R.I. (1993). Organizational behavior: Linking individuals and groups to organizational contexts. Annual Review of Psychology, 44, 195-229.

    Pardes, H., Silverman, M.M., and West, A. (1989). Prevention and the field of mental health: A psychiatric perspective. Annual Review of Public Health, 10: 403-22.

    Parker, W.A., & Mangelsdorff, A.D. (1981). Evaluation of currently used dental management indicators and development of new management and performance indicators (Report No. 81-006). Fort Sam Houston, TX: U.S. Army Health Care Studies Division. (DTIC:AD A110090)

    Parker, W.A., Mangelsdorff, A.D., Cheatham, J.L., Hare, C.M., & Woods, L.R. (1982). Effect of dental facility design on productivity. Military Medicine, 147 (7), 562-563.

    Parker, W.A., Williams, D.L., Mayotte, R.V., James, J.J., & Mangelsdorff, A.D. (1982). A model for dental workload measurement. American Journal of Public Health, 72 (9), 1022-1027.

    Quick, J.C., Barab, J., Hurrel, J.J., Ivancevich, J.M., Mangelsdorff, A.D., Pelletier, K.R., Raymond, J., Smith D.C., Vaccaro, V., & Weiss. (1990, November). Health promotion, education, and treatment. Proceedings, APA/NIOSH Conference. Washington, D.C.

    Quick, J.C., Barab, J., Field, J., Hurrell, J.J., Ivancevich, J.M., Mangelsdorff, A.D., Pelletier, K.R., Raymond, J., Smith, D.C., Vaccaro, V., & Weiss, S. (1992). Occupational mental health promotion: A prevention agenda based on education and treatment. American Journal of Health Promotion, 7 (1), 37-44.

    Quick, J.C., Barab, J., Hurrell, J.J., Ivancevich, J.M., Mangelsdorff, A.D., Pelletier, K.R., Raymond, J., Smith, D.C., Vaccaro, V., & Weiss, S. (1992). Health promotion, Education, and Treatment. In G.P. Keita, & S.L. Sauter (Eds.). Work and well-being: An agenda for the 1990s. Washington, D.C.: American Psychological Association, (p. 43-67).

    Rauch, T.M., Mangelsdorff, A.D., & James, J.J. (1981). Risk assessment for cardiovascular disease in military personnel (Consultation Report No. 81-001). Fort Sam Houston, TX: U.S. Army Health Care Studies Division.

    Rousseau, D.M. (1997). Organizational behavior in the new organizational era. Annual Review of Psychology, 48: 515-46.

    Toole, M.J., & Waldman, R.J. (1997). The public health aspects of complex emergencies and refugee situations. Annual Review of Public Health, 18: 283-312.

    Wilpert, B. (1995). Organizational Behavior. Annual Review of Psychology, 46: 59-90.

    Zuckerman, M., Bone, R.N., Neary, R., Mangelsdorff, A.D., & Brustman, B. (1972). What is the sensation seeker? Personality trait and experience correlates of the sensation seeking scales. Journal of Consulting and Clinical Psychology, 39 (2), 308-32l.

    Communications

    If you have comments, questions, or need further information, please contact me.

    A. David Mangelsdorff, Ph.D., M.P.H.
    Army-Baylor University Graduate Program in Health and Business Admin.
    Graduate School (MCCS-HGE-HA)
    AMEDD Center & School - 3151 Scott Road
    Fort Sam Houston, TX 78234-6135
    U.S.A.

    		Phone: [1] 210-221-6756 or 6345
    Fax: [1] 210-221-6051 or 8680
    E-mail

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